Schloß Neuhaus GmbH & Co. KG
74889 Sinsheim-Ehrstädt
Telephone: +49 (0) 7266 8017
Email: info@schlossneuhaus.com
Represented by Baronin Cecily GmbH, which is in turn represented by its managing director Michael Freiherr von Gemmingen-Hornberg. You will find further details in our legal notice.
Fonts, images and videos are stored on our own web space and are not loaded from third-party providers. Statistics (Google Analytics) and advertising measurement (Google Ads, Meta) only run if you give your consent in the banner; without your consent, we do not set any cookies for these purposes. In addition, we report page views and enquiries to Meta server-side without cookies, and for enquiries also your email address and telephone number as a hash value (section 6). You can change your choice at any time via “Privacy settings” at the bottom of every page. We count how often each page is viewed without cookies and without reference to individual visitors (section 3). We only process further personal data if you contact us via a form, by email, telephone or WhatsApp.
This website is hosted by Cloudflare, Inc., 101 Townsend St, San Francisco, CA 94107, USA, and delivered via its network. When you visit the pages, Cloudflare processes technically necessary data: IP address, date and time, page visited, referrer, browser type and operating system. This data serves the secure and stable delivery of the website, for example to fend off attacks, and is not combined with other data sources.
The legal basis is Art. 6(1)(f) GDPR. Our legitimate interest lies in a secure, fast website. We have concluded a data processing agreement with Cloudflare. Cloudflare is certified under the EU-US Data Privacy Framework (Art. 45 GDPR); in addition, the EU Standard Contractual Clauses apply.
Counting page views. To see which pages are read and where visitors come across addresses that do not exist, we count the views of this website. For this purpose, your browser reports to our web server with each page view which page was viewed, on the error page also the address requested, and, when you click on a telephone number or email address, that a click took place. If you reach this website via a link from an AI assistant (ChatGPT, Perplexity, Microsoft Copilot or Google Gemini), your browser also reports the name of that service. It is read from the address of the previously visited page or from the “utm_source” parameter of the link; the address itself is not transmitted. Only the date, the address of the page, the count and, where applicable, the name of the AI assistant are stored. Your IP address, your browser identifier and the previously visited page are not stored for this purpose, no cookie is set and no identifier is assigned; it is not possible to draw conclusions about individual visitors. The IP address is only processed technically to transmit the report. The counting is carried out by our web agency, stark.marketing GmbH, as a processor; the figures are stored with Cloudflare in the EU and deleted after 25 months. The legal basis is Art. 6(1)(f) GDPR; our legitimate interest lies in knowing the reach of our website, fixing errors such as pages not found, and seeing whether our website is found via AI assistants.
The enquiry form and the wedding brochure request are part of our website and run via our hosting provider Cloudflare (section 3); no external form service is loaded.
When you submit a form, we store your details (for example name, email address, telephone number, preferred date, number of guests and message) in a database with Cloudflare in the EU and send them to us by email. If you request the wedding brochure, we send it to you automatically at the email address you provided. The emails are sent by Cloudflare on our behalf.
So that we can keep track of the status of your enquiry (for example viewing arranged, date booked), we additionally store the name, email address and telephone number from the enquiry, which form you used and from which page you submitted it in an enquiry list in our dashboard with our hosting provider Cloudflare (section 3), together with the IP address and the browser identifier that we need for advertising measurement (section 6).
The legal basis is Art. 6(1)(b) GDPR (steps prior to entering into a rental agreement) and, insofar as general enquiries are concerned, Art. 6(1)(f) GDPR. Enquiries received up to November 2026 via the form service Paperform (Paperform Pty Ltd, Melbourne, Australia) have been transferred to this enquiry list.
If you contact us by email or telephone, we process your details in order to handle your enquiry (Art. 6(1)(b) or (f) GDPR).
The WhatsApp button is a simple link. Only when you click on it will WhatsApp open and data be transferred to WhatsApp Ireland Limited, Merrion Road, Dublin 4, Ireland (Meta Group). Processing within WhatsApp is governed by its privacy policy. If you do not wish this to happen, you can contact us just as easily by telephone or email.
On your first visit, we ask you in a banner whether you allow statistics and advertising measurement. We store your choice in your browser’s local storage (key “consent”, 12 months) so that the banner does not appear on every page view. This is technically necessary (Section 25(2) No. 2 TDDDG). You can change or withdraw your choice at any time via Privacy settings.
Google Tag Manager. The Tag Manager of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, loads the services listed below. It does not set any cookies itself and does not analyse any data, but your IP address is transmitted to Google when it loads. The legal basis is Art. 6(1)(f) GDPR (legitimate interest in consent-compliant management of the measurement services).
Google Analytics 4 (statistics). With your consent, we use Google Analytics to measure which pages are viewed, where visitors come from (e.g. Google search, advert, Instagram) and which contact channels are used (enquiry sent, click on telephone, WhatsApp or email, use of the rental calculator). We do not transmit the content of your enquiries to Google. For this purpose, Google sets the cookies “_ga” and “_ga_XY9JVKZQCP” (up to 2 years). IP addresses are truncated by Google in the EU, Google Signals is switched off, and the data is deleted after 14 months.
Google Ads (advertising measurement and remarketing). If you additionally select “Allow all”, we measure whether someone submits an enquiry or calls us after clicking on one of our Google adverts (conversion tracking). We may then also show you adverts for Schloß Neuhaus later in the Google advertising network because you have visited our website (remarketing, personalised adverts). For this purpose, audiences from Google Analytics are shared with our Google Ads account and Google sets cookies such as “_gcl_au” (90 days). Without this consent, there is neither advertising measurement nor personalised advertising.
Without consent, Google only sends cookieless measurement pings without an identifier (“Consent Mode”), from which individual visitors cannot be recognised. The legal basis for Analytics and Ads is your consent (Art. 6(1)(a) GDPR, Section 25(1) TDDDG). Google may transfer data to the USA; Google LLC is certified under the EU-US Data Privacy Framework (Art. 45 GDPR). Further information: policies.google.com/privacy.
Meta Pixel and Conversions API (advertising measurement and remarketing). We also advertise on Facebook and Instagram. The provider is Meta Platforms Ireland Limited, Merrion Road, Dublin 4, Ireland. If you select “Allow all”, your browser loads the Meta Pixel. It sets the cookies “_fbp” (90 days) and, after a click on one of our adverts, “_fbc” (90 days), and reports to Meta which pages you view and whether you submit an enquiry, request the wedding brochure, call us, write to us or use the rental calculator. This allows us to measure whether our adverts are effective and to show you adverts for Schloß Neuhaus later on Facebook and Instagram, for example our available dates (remarketing). In addition, our server sets the cookie “sn_v” (13 months) with a random identifier. This lets us see via which advert or page you found us and which of our pages you viewed before making an enquiry. The legal basis is your consent (Art. 6(1)(a) GDPR, Section 25(1) TDDDG).
Our server transmits the same events directly to Meta via Meta’s Conversions API, even without this consent: page address, type of event, time, your IP address and the browser identifier (user agent), and, after a click on a Meta advert, its click identifier from the address. We do not set any cookies for this and do not read anything from your device. With your consent, the pixel cookies are added. If you submit an enquiry or request the wedding brochure, we additionally transmit, even without this consent, your email address and telephone number to Meta, but only as a hash value (an irreversible checksum). Meta matches these values against its own accounts in order to attribute the enquiry to the corresponding advert. The same applies if the enquiry leads to a viewing or a booking (with its value). We do not transmit the names or messages from your enquiries to Meta. The legal basis without consent is our legitimate interest in measuring and targeting our advertising (Art. 6(1)(f) GDPR); you may object to this at any time (Art. 21 GDPR), for example by email to info@schlossneuhaus.com. We and Meta are joint controllers for the collection and transmission (Art. 26 GDPR, agreement: facebook.com/legal/controller_addendum). Meta may transfer data to the USA; Meta Platforms, Inc. is certified under the EU-US Data Privacy Framework. Further information: facebook.com/privacy/policy.
Origin of your enquiry. If you reach us via an advertisement, a search engine or a link on another website, we remember this origin without a cookie for a maximum of two days, and only under a checksum derived from your IP address, your browser identifier and a value that changes daily. Your IP address and browser identifier cannot be recovered from the checksum. If you submit an enquiry during this period, we assign the origin to it and can thus see which advertising and which routes lead to enquiries. If you visit us directly, nothing is recorded. The legal basis is our legitimate interest in measuring our advertising (Art. 6(1)(f) GDPR); you may object to this at any time.
We do not embed Instagram, Facebook, LinkedIn or Google Maps; we only link to them. The links themselves do not send any data to these providers when our pages load (for Meta’s advertising measurement, see section 6). Only when you click on a link does the privacy notice of the respective provider apply.
We delete enquiries as soon as they have been dealt with and no statutory retention obligations prevent this, removing them from the enquiry list in our dashboard after three years at the latest, together with the associated form details (section 4); the IP address and browser identifier stored there are deleted after 90 days. We delete the page views associated with the “sn_v” cookie after 13 months if they have not led to an enquiry. If a rental agreement is concluded, we retain the business-relevant documents in accordance with the retention periods under commercial and tax law (usually six or ten years).
You have the right of access (Art. 15 GDPR), rectification (Art. 16), erasure (Art. 17), restriction of processing (Art. 18), data portability (Art. 20) and to object to processing based on legitimate interests (Art. 21 GDPR). You may withdraw any consent you have given at any time with effect for the future. An informal email to info@schlossneuhaus.com is sufficient.
You may also lodge a complaint with a data protection supervisory authority, for example with the State Commissioner for Data Protection and Freedom of Information in Baden-Württemberg, Lautenschlagerstraße 20, 70173 Stuttgart.
The website is delivered exclusively via encrypted HTTPS. You can recognise this by the padlock icon in your browser’s address bar.
Last updated: October 2026
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